Get in Touch With Us
Got a question about something you read on demilec.com, or noticed a detail that needs updating? This page explains how to reach our editorial team, what we can help with, and how quickly you can expect to hear back.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and generally reply within two working days, though enquiries tied to fast-moving topics — such as changes to an operator's redemption process or state availability — sometimes take a little longer to verify properly before we respond.
Please write to us at [email protected]. A short note about what your message concerns helps us route it to the right person straight away.
What We Can Help With
We cover sweepstakes and social casinos, including how the Gold Coins and Sweepstakes Coins model works, how our rankings are put together, and what to check before signing up with any operator. Common reasons readers contact us include:
- Questions about how sweepstakes casinos work — the difference between play-money coins and redeemable Sweepstakes Coins, how the no-purchase-necessary entry route works, or how prize redemption is typically handled.
- Corrections and accuracy flags — if you spot an offer detail, eligibility note, or state restriction that looks outdated, tell us. Operators change welcome offers, eligible states, and redemption terms often, and we rely partly on reader input to catch that.
- Questions about our fastest-payout research — if you'd like to know how we assessed redemption speed, verification steps, or payout methods for any platform listed on this site, ask and we'll explain our approach.
- Feedback on coverage — suggestions for platforms or topics we haven't covered yet, including anything related to our non-GamStop casino coverage if that's relevant to what you're researching.
- Partnership and editorial enquiries — if you represent an operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible play concerns — if you or someone you know is struggling to keep play within sensible limits, mention this in your message and we'll point you toward appropriate support resources.
What to Include for a Faster Response
If your message relates to a specific platform, a little context speeds things up considerably. It helps to include:
- The name of the operator or offer you're asking about
- The state you're located in, since sweepstakes casino availability and rules vary by state and some operators exclude certain states entirely
- Whether your question relates to signing up, daily rewards, redemption, or something else
- Any screenshots or dates, if you're flagging something that looks incorrect or out of date
What We Can't Do
We're an independent research and comparison resource, not a customer support desk for any operator. We can't access your account, process a redemption on your behalf, or override an operator's identity verification requirements. For account-specific issues — a delayed redemption, a verification hold, or a login problem — you'll need to contact the operator directly through the support channel listed on their own site. We're happy to help you understand what a typical redemption process looks like or what a verification request usually involves, but the operator is always the one who can actually act on it.
We also can't give legal advice about whether a particular platform is permitted in your state. Sweepstakes casino availability is decided state by state, laws change, and operators themselves decide which states they serve. If you have a specific legal question, check the operator's own terms and, where needed, consult official state guidance.
How We Handle Your Message
Every email is read by a person, not an automated system. We don't send templated replies as a substitute for an actual answer. If your message needs input from more than one person on the team — for example, a factual query about an operator's redemption terms — it may take a bit longer while we confirm details, but you will hear back.
Reader feedback genuinely shapes what we publish and update. If something on this site was unclear, out of date, or simply wrong, we want to know, and we appreciate you taking the time to flag it.